Privacy Policy

 This Privacy Policy illustrates how your personal data is gathered, employed, and shared when you visit or make a purchase from proteantea.com (the “Site”).

PERSONAL INFORMATION WE COLLECT Upon visiting the Site, certain information about your device, such as web browser details, IP address, time zone, and some of the cookies installed on your device is automatically collected. As you navigate the Site, information about the web pages you view, websites or search queries that directed you to the Site, and your interaction with the Site is collected. This auto-collected information is termed “Device Information”.

The following technologies aid in collecting Device Information:

  • “Cookies” – These are data files placed on your device or computer, often with a unique anonymous identifier. To learn more about cookies and disabling them, head to http://www.allaboutcookies.org.
  • “Log files” monitor actions on the Site and gather data such as your IP address, browser type, ISP, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are digital files utilized to capture information about your browsing habits on the Site.

When you purchase or try to purchase through the Site, we gather specific information like your name, billing and shipping addresses, payment data (including credit card numbers), email address, and phone number. This is termed “Order Information”.

“Personal Information” in this Privacy Policy encompasses both Device Information and Order Information.

UTILIZATION OF YOUR PERSONAL INFORMATION The Order Information is primarily used to fulfill orders placed through the Site, such as processing your payment, shipping, and delivering order confirmations. Moreover, the Order Information lets us:

  • Communicate with you;
  • Evaluate orders for possible risks or fraud;
  • Deliver product-related information or advertisements based on your preferences.

Device Information helps screen for risks and fraud (particularly, your IP address) and generally enhances and optimizes our Site by analyzing customer behavior and evaluating our marketing endeavors.

SHARING YOUR PERSONAL INFORMATION Third parties assist us in utilizing your Personal Information, as previously described. For instance, we use Shopify for our online store operations, details of which can be seen at: https://www.shopify.com/legal/privacy. Google Analytics aids us in understanding Site usage – their policy is available at: https://www.google.com/intl/en/policies/privacy/. If you wish to opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

We might also have to share your Personal Information to abide by laws and regulations, respond to legal requests, or protect our rights.

BEHAVIOURAL ADVERTISING We might use your Personal Information to serve advertisements we believe may interest you. To comprehend targeted advertising, refer to the Network Advertising Initiative’s page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of targeted advertising:

Another option is the Digital Advertising Alliance’s portal: http://optout.aboutads.info/.

DO NOT TRACK We do not modify our Site’s data practices in response to Do Not Track signals.

YOUR RIGHTS European residents can request access to, or modification/deletion of their personal data. For such queries, contact us using the details below. It's worth noting that for European residents, data processing occurs for contract fulfillment or based on our business interests. Also, data might be transferred outside Europe, including to the US and Canada.

DATA RETENTION Your Order Information is kept unless you request its deletion.

CHANGES Periodic updates might be made to this policy due to changes in practices or for operational, legal, or regulatory reasons.

MINORS ProTEAn Tea's site is designed for individuals above the age of 18.

CONTACT US For privacy-related queries, contact us at: Email: customerservice@proteantea.net Mail: ProTEAn Tea, [Re: Privacy Compliance Officer], PO BOX 37131, RALEIGH, NC 27511, United States.