Returns & Refunds

If you're not happy with our products, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction...or a refund immediately (no return needed). Please contact us within 14 days of purchase to ensure that we'll be able to issue a refund. One return per 60 days will be permitted. 

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at adam@geneprotea.com at any time if you are unhappy with your order.

 WHOLESALE ACCOUNTS: We keep a very tight control of the chain of custody. With that being said, we do not accept returns or offer refunds on any wholesale product sold. This policy is also stated on your invoice prior to payment and payment of the invoice is an acceptance of this policy. Once a purchase order has been received and your order has been put into the system, there are no refunds or cancellations. 

Individual customer claims must be submitted within 15 calendar days from the delivery date. For items that the carrier marks as lost or damaged in transit or return to sender, claims must be submitted within 20 calendar days from the shipment confirmation date. A replacement item or refund will be provided if an item is damaged or defective, incorrect item or quantity, expired, lost in transit, or return to sender.